Last updated: July 28, 2025

Careerflix by Thinkspace ("we," "our," or "us") is committed to protecting your privacy. We are dedicated to safeguarding your privacy and ensuring that your personal information is handled securely.

This Privacy Policy applies to our website career.scoreexams.com and its associated subdomains (collectively, our "Service") alongside our application, Careerflix. By accessing or using our Service, you signify that you have read, understood, and agree to our collection described in this Privacy Policy and our Terms of Service.

This Privacy Policy outlines how we collect, use, and safeguard your data when you use Careerflix for your career development journey.

1. Introduction

We are dedicated to safeguarding your privacy and ensuring your personal data is handled securely. This Privacy Policy explains how we collect, use, and protect your information when you use our career development services through the Careerflix platform, including our website and associated applications. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

2. Information We Collect

We may collect several types of information when you use Careerflix, including:

Personal Information:

• Name, email address, phone number, and other contact details
• Payment information (credit card details, billing address) processed securely through our payment partners
• Career-related information such as education background, work experience, career goals, and interests
• Professional skills, certifications, and career aspirations you provide
• Resume and profile information if you choose to upload or create within our platform

Usage Data:

• Details about how you interact with the platform, such as IP address, browser type, and device details
• Career content viewing patterns, course progress, and learning preferences
• Search queries related to career topics and job industries
• Time spent on different career development modules and completion rates
• Interaction with career assessment tools and skill evaluation features

Cookies and Tracking Technologies:

• We use cookies and similar technologies to track user preferences and enhance your career learning experience
• Analytics data to understand content effectiveness and improve career guidance
• Personalization data to provide relevant career recommendations
• You can manage your cookie settings through your browser

3. How We Use Your Information

We collect and use your information to:

Career Development Services:

• Deliver career-focused content, manage user accounts, and personalize career recommendations based on your goals
• Provide skill assessments, career path guidance, and industry-specific content
• Track your learning progress and suggest relevant career development opportunities
• Connect you with relevant job opportunities and career resources when applicable

Platform Operations:

• Process transactions for managing subscriptions and handling payments securely
• Analyze platform usage to improve navigation, content quality, and overall user experience
• Send important notifications related to service updates, billing, and personalized career guidance
• Ensure platform security, prevent fraud, and monitor potential misuse

4. Data Sharing and Disclosure

We value your privacy and do not sell, rent, or disclose your personal information to third parties except in the following circumstances:

Service Providers:

• Payment processors (Razorpay, PayU) for secure transaction processing
• Cloud storage providers for secure data storage and backup
• Analytics services to understand platform usage and improve our services
• Customer support tools to provide efficient assistance

These providers are bound by strict confidentiality agreements and are only authorized to use your information for the purpose of providing services to us.

Legal Requirements:

We will only disclose your personal information if required by law, such as to comply with Indian legal obligations, or in response to valid legal processes like court orders, government demands, or regulatory requirements. This will only occur when we have a legal basis to do so under Indian law.

Business Transfers:

In the event that our company undergoes a business transition such as a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction. If such a transfer occurs, we will notify you and ensure that the new entity adheres to this Privacy Policy or offers similar protections.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access and Correction: You may access, correct, or update your personal data through your account settings in Careerflix
• Data Deletion: You may request the deletion of your account and associated data by contacting our support team
• Data Portability: You have the right to request your personal data in a structured, machine-readable format to transfer to another service provider
• Opting Out of Marketing Communications: You can opt out of receiving promotional emails or career guidance communications at any time by adjusting your account settings
• Career Profile Control: You can modify or delete your career information, learning preferences, and professional details at any time

6. Data Security

We take the protection of your personal data very seriously and prioritize its security using industry-standard security measures. These measures are designed to safeguard your information from unauthorized access, disclosure, or misuse.

Our security practices include:

• Encryption of sensitive data during transmission and storage
• Secure data storage systems with regular backups
• Firewalls and intrusion detection systems
• Regular security audits to detect vulnerabilities
• Strict internal policies controlling access to sensitive data
• Employee training on data protection and privacy practices

7. Career Data and Professional Privacy

We understand that career information is sensitive and personal. Here's how we protect your professional data:

• Your career profile and professional information are kept confidential and not shared with employers unless you explicitly consent
• Learning progress and skill assessments are private to your account
• We do not sell or share your career data with recruitment agencies or employers
• Any career matching or job recommendations are provided with your explicit consent
• You maintain full control over what career information you share and with whom

8. Age Requirements and Children's Privacy

The Careerflix platform is designed for use by individuals aged 16 and older, as career development content is most relevant for this age group. We are committed to protecting the privacy of minors and do not knowingly collect personal information from individuals under the age of 16.

If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us immediately. Upon receiving such a request, we will promptly review and remove the child's information from our system. We take the privacy of minors seriously and will act quickly to address any concerns.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods:

• Account information: Retained while account is active plus 2 years after deletion
• Payment information: Retained as required by Indian financial regulations
• Learning progress: Retained for 3 years after account deletion (for certificate verification)
• Support communications: Retained for 2 years

10. Changes to This Privacy Policy

Our privacy practices may evolve over time as we introduce new career development features, services, or update our operational procedures. To ensure transparency, we reserve the right to make changes to this Privacy Policy from time to time.

In the event of any significant modifications to the way we collect, use, or store your data, we will provide you with clear notification either via email or by placing a prominent notice on our platform. We encourage you to review this Privacy Policy periodically to stay informed of any updates. Your continued use of our services after changes have been made constitutes your acceptance of the updated policy.

11. International Data Transfers

Your information is primarily stored and processed in India. If we need to transfer your data outside of India for service purposes, we will ensure appropriate safeguards are in place to protect your information in accordance with Indian data protection laws.

12. Contact Us

If you have any questions, concerns, or require further clarification regarding this Privacy Policy, our team is here to help. We value open communication with our users and are committed to addressing any concerns related to your personal data and privacy.

Contact Information:

• Email: support@careerflix.in
• Phone: +91-7306285718
• Website: career.scoreexams.com
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

We aim to respond to all privacy-related queries within 48 hours and ensure that your concerns are addressed effectively.

13. Data Deletion Request

We are committed to providing you with control over your personal information. If you wish to request the deletion of your personal data from our servers, we offer a straightforward process:

1. Send an email from your registered email address to support@careerflix.in
2. Include the subject line "Data Deletion Request"
3. Provide your account details and any necessary verification information
4. Specify which data you want deleted (account, learning progress, career profile, etc.)

Upon receiving your request, our team will review the information, verify your identity, and proceed with the deletion process within 7-14 business days. Please note that certain legal requirements may require us to retain some information for a specified period, but any retained data will be handled securely and in compliance with Indian privacy laws.

Thank you for using Careerflix. Your privacy is important to us, and we are committed to safeguarding your personal information throughout your career development journey.